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Choosing a provider
Which email option should I choose?
Which email option should I choose?
Business Email for simple, low-cost mailboxes. Zoho for a full suite on a budget. Google Workspace for Gmail lovers. Microsoft 365 for Office and Teams. See [Choosing the Right Email Solution](/Business Email & Collaboration/cant-sign-in-2-2).
Can I use my existing domain?
Can I use my existing domain?
Yes. All EnrolWeb email options work with your custom domain.
Can I switch providers later?
Can I switch providers later?
Yes. You can migrate mailboxes between providers, though it takes planning to avoid downtime.
Setup
How do I set up email on my domain?
How do I set up email on my domain?
Choose a provider, verify your domain, add MX records, create mailboxes, and configure clients. See [Email Setup](/Business Email & Collaboration/cant-sign-in-2-2-3).
What DNS records do I need?
What DNS records do I need?
MX records for delivery, plus SPF, DKIM, and DMARC for security and deliverability. See [Email DNS Records](/Business Email & Collaboration/cant-sign-in-2-2-3-2).
How long does DNS take to propagate?
How long does DNS take to propagate?
Usually a few minutes to a few hours, sometimes up to 48 hours.
Clients and devices
How do I set up email in Outlook?
How do I set up email in Outlook?
Use auto-config with your email and password, or enter IMAP settings manually. See [Email on Outlook](/Business Email & Collaboration/cant-sign-in-2-2-2).
How do I set up email on my phone?
How do I set up email on my phone?
Add the account in your device’s Mail app using IMAP settings, or use the provider’s dedicated app. See [Email on Mobile](/Business Email & Collaboration/cant-sign-in-2-2-2-2).
What are the IMAP and SMTP settings?
What are the IMAP and SMTP settings?
IMAP:
imap.enrolweb.com, port 993, SSL/TLS. SMTP: smtp.enrolweb.com, port 465, SSL/TLS.Delivery issues
Why are my emails going to spam?
Why are my emails going to spam?
Most likely missing SPF, DKIM, or DMARC records. See [Email Troubleshooting](/Business Email & Collaboration/index-2).
I can't send email
I can't send email
Check SMTP settings and confirm your ISP isn’t blocking port 25 or 587. Try port 465 with SSL/TLS.
I can't receive email
I can't receive email
Verify MX records, check disk quota, and look in the junk folder.
Security
Do you support two-factor authentication?
Do you support two-factor authentication?
Yes, for provider accounts and admin logins. Enable it in your provider’s admin panel.
How do I reset a mailbox password?
How do I reset a mailbox password?
From your EnrolWeb dashboard or provider admin console, open the mailbox and set a new password.