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Payments
What payment methods do you accept?
What payment methods do you accept?
Major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfer for some plans and regions.
How do I update my payment method?
How do I update my payment method?
Sign in, open Billing > Payment Methods, and add or update your card.
Is my payment info secure?
Is my payment info secure?
Yes. Payment data is processed by PCI-compliant providers. We never store your full card number.
Can I pay in my local currency?
Can I pay in my local currency?
Pricing is shown in USD by default. Local currency support depends on your region and payment method.
Invoices and receipts
Where can I find my invoices?
Where can I find my invoices?
Open Billing > Invoices in your EnrolWeb dashboard. Download any invoice as PDF.
Can I add my company details to invoices?
Can I add my company details to invoices?
Yes. Add your business name, address, and tax ID in Billing > Billing Details.
Do you charge sales tax or VAT?
Do you charge sales tax or VAT?
Tax is added based on your billing country and local requirements. VAT-registered customers can add a valid VAT ID for reverse charge where applicable.
Renewals
Does my service auto-renew?
Does my service auto-renew?
Yes by default. Manage auto-renewal for each service under Billing > Subscriptions.
How do I disable auto-renewal?
How do I disable auto-renewal?
In the service’s settings, toggle auto-renewal off. You’ll receive reminder emails as expiration approaches.
Will I be reminded before renewal?
Will I be reminded before renewal?
Yes. We send email reminders 30, 15, and 7 days before renewal.
What happens if my payment fails?
What happens if my payment fails?
We retry the charge over the next few days and send email notifications. Update your payment method to avoid service interruption.
Upgrades and downgrades
Can I upgrade my plan?
Can I upgrade my plan?
Yes, anytime. The price difference is prorated for the remainder of your billing cycle.
Can I downgrade my plan?
Can I downgrade my plan?
Yes. Downgrades take effect at the end of the current billing period.
Do I get a refund when I downgrade?
Do I get a refund when I downgrade?
Downgrades don’t include refunds for the current period but adjust future billing.
Refunds and cancellations
Do you offer refunds?
Do you offer refunds?
Yes, within our refund window (varies by product). Domain registrations are generally non-refundable due to registry fees.
How do I cancel a service?
How do I cancel a service?
Open the service in Billing > Subscriptions and click Cancel. Your service continues until the end of the paid period.
What happens to my data after cancellation?
What happens to my data after cancellation?
Data is retained for a limited grace period, then removed. Download backups before cancelling.
Account and access
Can I transfer billing to someone else?
Can I transfer billing to someone else?
Yes. Contact billing@enrolweb.com to initiate a billing transfer.
How do I change my billing email?
How do I change my billing email?
Update it in Billing > Billing Details so invoices and receipts go to the right address.