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Most domain issues fall into a handful of common categories. This guide helps you diagnose and resolve the problems you’re most likely to encounter with your EnrolWeb domain.

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My website isn’t loading

1

Check DNS propagation

DNS changes can take up to 48 hours to propagate globally. Use whatsmydns.net to check.
2

Verify DNS records

Confirm your A or CNAME record points to the correct hosting IP or domain.
3

Check nameservers

Make sure your nameservers match those provided by your DNS host.
4

Confirm the domain isn't expired

Expired domains stop resolving. Check the expiration date in your dashboard.

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My email isn’t working

1

Verify MX records

MX records must match those provided by your email service (EnrolWeb Business Email, Google, Microsoft, etc.).
2

Check SPF, DKIM, and DMARC

These TXT records authenticate your email. Missing or incorrect values cause delivery issues.
3

Confirm propagation

Recent DNS changes may still be propagating.

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My domain transfer failed

Domain is locked

Unlock the transfer at your current registrar.

Wrong auth code

Request a fresh EPP/authorization code and try again.

Less than 60 days old

Domains under 60 days old cannot be transferred.

Recent transfer

Wait 60 days after a previous transfer.

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My domain expired

1

Renew during the grace period

Most domains have a 30-day grace period at the standard renewal price.
2

Redeem in the redemption period

After the grace period, redemption fees apply (typically 80−80-150 extra).
3

Wait for release

If not redeemed, the domain is released for public registration after ~75 days.
Enable auto-renewal to avoid losing your domain. Recovery after full expiration is not always possible.

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Still need help?

If you’ve tried the steps above and still have trouble, contact our team at support@enrolweb.com with:
  • Your domain name
  • A description of the issue
  • Any error messages you’ve received
  • Screenshots, if applicable