> ## Documentation Index
> Fetch the complete documentation index at: https://help.enrolweb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Website Design Support

> Get help with your EnrolWeb-designed website, from bug fixes and content updates to ongoing maintenance and redesigns after launch.

Your website doesn't end at launch. EnrolWeb offers post-launch support to keep your site fast, secure, and up to date. This page explains what's included, when to reach out, and how ongoing maintenance works.

## Included post-launch support

Every website design package includes a support window (30, 60, or 90 days depending on package) that covers:

<CardGroup cols={2}>
  <Card title="Bug fixes" icon="bug">
    We fix any issues we introduced during the build.
  </Card>

  <Card title="Training" icon="graduation-cap">
    Answer questions about editing content in your CMS.
  </Card>

  <Card title="Small tweaks" icon="wrench">
    Minor design adjustments and content updates.
  </Card>

  <Card title="Performance checks" icon="gauge">
    Monitor speed and uptime.
  </Card>
</CardGroup>

## Ongoing maintenance plans

Once your included window ends, you can subscribe to a maintenance plan to keep your site healthy:

### Essentials

* Monthly WordPress core, theme, and plugin updates
* Daily automated backups
* Uptime monitoring
* Basic security scanning

### Growth

* Everything in Essentials
* Monthly content updates (up to 2 hours)
* Performance optimization
* Priority email support

### Premium

* Everything in Growth
* Weekly content updates (up to 5 hours)
* Advanced security monitoring and hardening
* Monthly performance and SEO report
* Priority phone and email support

<Note>
  Exact plan pricing depends on site size and features. Contact [design@enrolweb.com](mailto:design@enrolweb.com) for details.
</Note>

## Common support requests

<CardGroup cols={2}>
  <Card title="Update content" icon="pencil">
    New pages, blog posts, images, or team bios.
  </Card>

  <Card title="Fix a bug" icon="bug">
    Something on the site isn't working right.
  </Card>

  <Card title="Add a feature" icon="plus">
    Contact form, newsletter signup, or integration.
  </Card>

  <Card title="Speed optimization" icon="bolt">
    Site is loading slowly and needs tuning.
  </Card>

  <Card title="Redesign a page" icon="palette">
    Refresh a page's look or layout.
  </Card>

  <Card title="Full redesign" icon="wand-magic-sparkles">
    Time for a major refresh or new site.
  </Card>
</CardGroup>

## How to request support

<Steps>
  <Step title="Email design@enrolweb.com">
    Send a clear description of what you need.
  </Step>

  <Step title="Include details">
    Add the URL, screenshots, and any error messages if applicable.
  </Step>

  <Step title="Get a response">
    Our team confirms within 1 business day with next steps or a quote.
  </Step>

  <Step title="Track your request">
    Follow progress in your project board or reply to email updates.
  </Step>
</Steps>

## Response times

| Plan                    | Standard          | Urgent (site down) |
| ----------------------- | ----------------- | ------------------ |
| Free post-launch window | 1-2 business days | Same day           |
| Essentials              | 1 business day    | Same day           |
| Growth                  | 4 business hours  | Within 2 hours     |
| Premium                 | 2 business hours  | Within 1 hour      |

<Warning>
  If your site is completely down, mark your email **URGENT** in the subject line and include the domain name in the first sentence so we can act fast.
</Warning>

## DIY resources

Want to handle small updates yourself?

* Your CMS training video (sent after launch)
* \[WordPress Website Design]\(/Website Design/untitled-page-3) for WordPress tips
* \[Hosting Troubleshooting]\(/Web Hosting/managing-enrollments-4-2) for hosting issues
* \[SSL Troubleshooting]\(/SSL & Website Security/contact-2-2-2) for HTTPS issues

## Related guides

* \[Website Design Services]\(/Website Design/untitled-page)
* \[Choosing a Website Package]\(/Website Design/untitled-page-4)
* \[Website Project Process]\(/Website Design/untitled-page-4-2)

Need help now? Email [design@enrolweb.com](mailto:design@enrolweb.com) or general support at [support@enrolweb.com](mailto:support@enrolweb.com).