> ## Documentation Index
> Fetch the complete documentation index at: https://help.enrolweb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help from EnrolWeb

> Learn how to contact EnrolWeb support, browse the help center, and get answers about your domain, hosting, email, or account questions.

EnrolWeb offers several ways to get help, whether you need a quick answer, hands-on troubleshooting, or account assistance. Use the options below to reach the right resource fast.

## Ways to get help

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:support@enrolweb.com">
    Reach our team directly at [support@enrolweb.com](mailto:support@enrolweb.com) for account, billing, or technical questions.
  </Card>

  <Card title="Help Center" icon="book" href="/">
    Browse guides and FAQs on domains, hosting, email, SSL, and more.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/FAQ/untitled-page">
    Find quick answers to the most common EnrolWeb questions.
  </Card>

  <Card title="Website" icon="globe" href="https://enrolweb.com">
    Visit enrolweb.com for product information and account access.
  </Card>
</CardGroup>

## What to include when you contact support

To help us resolve your issue quickly, include the following in your support request:

<Steps>
  <Step title="Your account email">
    Use the email address associated with your EnrolWeb account so we can locate it.
  </Step>

  <Step title="A clear description">
    Explain what you were trying to do, what happened, and what you expected instead.
  </Step>

  <Step title="Relevant details">
    Share the domain name, product, or service affected, along with any error messages you received.
  </Step>

  <Step title="Screenshots (if applicable)">
    Attach screenshots or screen recordings to help us see exactly what you see.
  </Step>
</Steps>

<Tip>
  Check the [FAQ](/FAQ/untitled-page) first. Many common questions about billing, domains, and email setup are answered there instantly.
</Tip>

## Response times

Our support team responds to most inquiries within one business day. Urgent issues affecting live websites or email are prioritized.

<Note>
  For account security issues or suspected unauthorized access, contact [support@enrolweb.com](mailto:support@enrolweb.com) immediately.
</Note>