> ## Documentation Index
> Fetch the complete documentation index at: https://help.enrolweb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hosting FAQ

> Get answers about EnrolWeb hosting plans, cPanel, backups, migrations, performance, and troubleshooting shared, WordPress, and VPS hosting.

Quick answers to the most common questions about EnrolWeb hosting.

## Getting started

<AccordionGroup>
  <Accordion title="How do I activate my hosting?">
    Sign in to your EnrolWeb dashboard, open your hosting plan, and click **Manage** to open cPanel. See \[Shared Hosting]\(/Web Hosting/index).
  </Accordion>

  <Accordion title="What's the difference between Shared, WordPress, and VPS hosting?">
    Shared and WordPress hosting share server resources with other users and are managed for you. VPS hosting gives you dedicated resources and root access. See \[VPS Hosting]\(/Web Hosting/notifications).
  </Accordion>

  <Accordion title="How do I connect my domain to hosting?">
    Point your domain's nameservers to EnrolWeb, or update the A record to your hosting IP. See \[Connect Your Domain to Hosting]\(/Web Hosting/notifications-2-2).
  </Accordion>
</AccordionGroup>

## cPanel

<AccordionGroup>
  <Accordion title="How do I access cPanel?">
    Open your hosting plan in the EnrolWeb dashboard and click **Manage** or **Open cPanel**.
  </Accordion>

  <Accordion title="How do I install WordPress?">
    In cPanel, open **Softaculous Apps Installer**, choose WordPress, and click Install. See \[WordPress Hosting]\(/Web Hosting/notifications-2).
  </Accordion>

  <Accordion title="How do I upload files?">
    Use the cPanel File Manager or connect via FTP/SFTP with the credentials in your dashboard.
  </Accordion>
</AccordionGroup>

## Backups

<AccordionGroup>
  <Accordion title="Do you take automatic backups?">
    Yes. EnrolWeb backs up your shared hosting account daily. See \[Backups & Restore]\(/Web Hosting/managing-enrollments-2-2).
  </Accordion>

  <Accordion title="How long are backups kept?">
    Retention varies by plan. Check your plan details for exact days.
  </Accordion>

  <Accordion title="Can I create manual backups?">
    Yes. Use cPanel's Backup tool to download full or partial backups anytime.
  </Accordion>

  <Accordion title="How do I restore a backup?">
    Upload the backup file in cPanel's Backup Wizard. Warning: this overwrites current data.
  </Accordion>
</AccordionGroup>

## Migrations

<AccordionGroup>
  <Accordion title="Do you offer free migrations?">
    Yes. EnrolWeb offers free assisted migrations for most cPanel and WordPress sites. See \[Website Migration]\(/Web Hosting/managing-enrollments-2).
  </Accordion>

  <Accordion title="How long does a migration take?">
    Most migrations finish within 24-48 hours after we receive access to your current host.
  </Accordion>
</AccordionGroup>

## Performance

<AccordionGroup>
  <Accordion title="Why is my site slow?">
    Common causes: no caching, large images, outdated PHP, heavy plugins. See \[Hosting Troubleshooting]\(/Web Hosting/managing-enrollments-4-2).
  </Accordion>

  <Accordion title="What PHP versions are supported?">
    We support all currently supported PHP versions. Switch versions in cPanel > **Select PHP Version**.
  </Accordion>

  <Accordion title="Can I use a CDN?">
    Yes. EnrolWeb hosting works with Cloudflare and other major CDNs.
  </Accordion>
</AccordionGroup>

More questions? Contact [support@enrolweb.com](mailto:support@enrolweb.com).