> ## Documentation Index
> Fetch the complete documentation index at: https://help.enrolweb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email FAQ

> Answers to common questions about EnrolWeb Business Email, Zoho, Google Workspace, Microsoft 365, DNS records, and email troubleshooting.

Quick answers to the most common questions about EnrolWeb email.

## Choosing a provider

<AccordionGroup>
  <Accordion title="Which email option should I choose?">
    Business Email for simple, low-cost mailboxes. Zoho for a full suite on a budget. Google Workspace for Gmail lovers. Microsoft 365 for Office and Teams. See \[Choosing the Right Email Solution]\(/Business Email & Collaboration/cant-sign-in-2-2).
  </Accordion>

  <Accordion title="Can I use my existing domain?">
    Yes. All EnrolWeb email options work with your custom domain.
  </Accordion>

  <Accordion title="Can I switch providers later?">
    Yes. You can migrate mailboxes between providers, though it takes planning to avoid downtime.
  </Accordion>
</AccordionGroup>

## Setup

<AccordionGroup>
  <Accordion title="How do I set up email on my domain?">
    Choose a provider, verify your domain, add MX records, create mailboxes, and configure clients. See \[Email Setup]\(/Business Email & Collaboration/cant-sign-in-2-2-3).
  </Accordion>

  <Accordion title="What DNS records do I need?">
    MX records for delivery, plus SPF, DKIM, and DMARC for security and deliverability. See \[Email DNS Records]\(/Business Email & Collaboration/cant-sign-in-2-2-3-2).
  </Accordion>

  <Accordion title="How long does DNS take to propagate?">
    Usually a few minutes to a few hours, sometimes up to 48 hours.
  </Accordion>
</AccordionGroup>

## Clients and devices

<AccordionGroup>
  <Accordion title="How do I set up email in Outlook?">
    Use auto-config with your email and password, or enter IMAP settings manually. See \[Email on Outlook]\(/Business Email & Collaboration/cant-sign-in-2-2-2).
  </Accordion>

  <Accordion title="How do I set up email on my phone?">
    Add the account in your device's Mail app using IMAP settings, or use the provider's dedicated app. See \[Email on Mobile]\(/Business Email & Collaboration/cant-sign-in-2-2-2-2).
  </Accordion>

  <Accordion title="What are the IMAP and SMTP settings?">
    IMAP: `imap.enrolweb.com`, port 993, SSL/TLS. SMTP: `smtp.enrolweb.com`, port 465, SSL/TLS.
  </Accordion>
</AccordionGroup>

## Delivery issues

<AccordionGroup>
  <Accordion title="Why are my emails going to spam?">
    Most likely missing SPF, DKIM, or DMARC records. See \[Email Troubleshooting]\(/Business Email & Collaboration/index-2).
  </Accordion>

  <Accordion title="I can't send email">
    Check SMTP settings and confirm your ISP isn't blocking port 25 or 587. Try port 465 with SSL/TLS.
  </Accordion>

  <Accordion title="I can't receive email">
    Verify MX records, check disk quota, and look in the junk folder.
  </Accordion>
</AccordionGroup>

## Security

<AccordionGroup>
  <Accordion title="Do you support two-factor authentication?">
    Yes, for provider accounts and admin logins. Enable it in your provider's admin panel.
  </Accordion>

  <Accordion title="How do I reset a mailbox password?">
    From your EnrolWeb dashboard or provider admin console, open the mailbox and set a new password.
  </Accordion>
</AccordionGroup>

More questions? Contact [support@enrolweb.com](mailto:support@enrolweb.com).