> ## Documentation Index
> Fetch the complete documentation index at: https://help.enrolweb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SSL FAQ

> Answers to common questions about SSL certificates on EnrolWeb, including types, validation, installation, renewal, and troubleshooting HTTPS.

Quick answers to the most common questions about EnrolWeb SSL certificates.

## Buying and choosing

<AccordionGroup>
  <Accordion title="Which SSL certificate should I buy?">
    DV for personal sites, OV for business sites, EV for finance and enterprise. Wildcard for multiple subdomains, SAN for multiple domains. See \[Understanding SSL Certificates]\(/SSL & Website Security/understanding-ssl).
  </Accordion>

  <Accordion title="How much does an SSL certificate cost?">
    Pricing varies by type and validity period. See the SSL Certificates section in your EnrolWeb dashboard for current pricing.
  </Accordion>

  <Accordion title="Do you offer free SSL?">
    Yes. Let's Encrypt is available free in cPanel for shared and WordPress hosting.
  </Accordion>

  <Accordion title="What's the maximum validity period?">
    Public SSL certificates issue for up to 1 year (industry standard since 2020). Some certificates can be paid for up to 2 years but reissue annually.
  </Accordion>
</AccordionGroup>

## Activation and validation

<AccordionGroup>
  <Accordion title="How do I activate my SSL certificate?">
    Generate a CSR, submit it in your EnrolWeb dashboard, and complete domain validation. See \[Activating Your SSL]\(/SSL & Website Security/contact-2).
  </Accordion>

  <Accordion title="How long does validation take?">
    DV: minutes. OV: 1-3 days. EV: 1-7 days.
  </Accordion>

  <Accordion title="What are the validation methods?">
    Email (send to admin@, webmaster@), DNS (add a CNAME or TXT record), or HTTP (upload a file to your site).
  </Accordion>

  <Accordion title="I'm not receiving the validation email">
    Check spam, use one of the approved admin addresses, or switch to DNS validation.
  </Accordion>
</AccordionGroup>

## Installation

<AccordionGroup>
  <Accordion title="How do I install my SSL certificate?">
    In cPanel, use SSL/TLS Manager to paste your certificate, private key, and CA bundle. On custom servers, configure Nginx or Apache directly. See \[Installing SSL]\(/SSL & Website Security/contact-2-2).
  </Accordion>

  <Accordion title="What's the difference between the certificate and CA bundle?">
    The certificate is your domain's cert. The CA bundle is the intermediate chain that proves your certificate is trusted. Both are required.
  </Accordion>

  <Accordion title="How do I force HTTPS?">
    Enable **Force HTTPS Redirect** in cPanel Domains, or add a redirect rule in `.htaccess` or Nginx config.
  </Accordion>
</AccordionGroup>

## Renewal and reissuance

<AccordionGroup>
  <Accordion title="When should I renew?">
    30-60 days before expiration. Enable auto-renewal to handle billing automatically. See \[Renewing SSL]\(/SSL & Website Security/contact-2-2-3).
  </Accordion>

  <Accordion title="What happens if my SSL expires?">
    Browsers show a security warning and block visitors. Renew or install a free Let's Encrypt certificate immediately.
  </Accordion>

  <Accordion title="Why would I need to reissue?">
    Lost private key, compromised key, domain change, or server migration. See \[Reissuing SSL]\(/SSL & Website Security/contact-2-2-3-2).
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Browser says 'Not Secure' after installing">
    Check for mixed content, verify hostname matches, and confirm the CA bundle is installed. See \[SSL Troubleshooting]\(/SSL & Website Security/contact-2-2-2).
  </Accordion>

  <Accordion title="What is a mixed content warning?">
    Your HTTPS page loads HTTP resources. Update all resource URLs to `https://`.
  </Accordion>

  <Accordion title="How do I test my SSL setup?">
    Use [ssllabs.com/ssltest](https://www.ssllabs.com/ssltest) for a full grade and report.
  </Accordion>
</AccordionGroup>

More questions? Contact [support@enrolweb.com](mailto:support@enrolweb.com).