> ## Documentation Index
> Fetch the complete documentation index at: https://help.enrolweb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Answers to common EnrolWeb billing questions on invoices, payments, renewals, upgrades, refunds, taxes, and updating your payment methods.

Quick answers to the most common questions about billing at EnrolWeb.

## Payments

<AccordionGroup>
  <Accordion title="What payment methods do you accept?">
    Major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfer for some plans and regions.
  </Accordion>

  <Accordion title="How do I update my payment method?">
    Sign in, open **Billing > Payment Methods**, and add or update your card.
  </Accordion>

  <Accordion title="Is my payment info secure?">
    Yes. Payment data is processed by PCI-compliant providers. We never store your full card number.
  </Accordion>

  <Accordion title="Can I pay in my local currency?">
    Pricing is shown in USD by default. Local currency support depends on your region and payment method.
  </Accordion>
</AccordionGroup>

## Invoices and receipts

<AccordionGroup>
  <Accordion title="Where can I find my invoices?">
    Open **Billing > Invoices** in your EnrolWeb dashboard. Download any invoice as PDF.
  </Accordion>

  <Accordion title="Can I add my company details to invoices?">
    Yes. Add your business name, address, and tax ID in **Billing > Billing Details**.
  </Accordion>

  <Accordion title="Do you charge sales tax or VAT?">
    Tax is added based on your billing country and local requirements. VAT-registered customers can add a valid VAT ID for reverse charge where applicable.
  </Accordion>
</AccordionGroup>

## Renewals

<AccordionGroup>
  <Accordion title="Does my service auto-renew?">
    Yes by default. Manage auto-renewal for each service under **Billing > Subscriptions**.
  </Accordion>

  <Accordion title="How do I disable auto-renewal?">
    In the service's settings, toggle auto-renewal off. You'll receive reminder emails as expiration approaches.
  </Accordion>

  <Accordion title="Will I be reminded before renewal?">
    Yes. We send email reminders 30, 15, and 7 days before renewal.
  </Accordion>

  <Accordion title="What happens if my payment fails?">
    We retry the charge over the next few days and send email notifications. Update your payment method to avoid service interruption.
  </Accordion>
</AccordionGroup>

## Upgrades and downgrades

<AccordionGroup>
  <Accordion title="Can I upgrade my plan?">
    Yes, anytime. The price difference is prorated for the remainder of your billing cycle.
  </Accordion>

  <Accordion title="Can I downgrade my plan?">
    Yes. Downgrades take effect at the end of the current billing period.
  </Accordion>

  <Accordion title="Do I get a refund when I downgrade?">
    Downgrades don't include refunds for the current period but adjust future billing.
  </Accordion>
</AccordionGroup>

## Refunds and cancellations

<AccordionGroup>
  <Accordion title="Do you offer refunds?">
    Yes, within our refund window (varies by product). Domain registrations are generally non-refundable due to registry fees.
  </Accordion>

  <Accordion title="How do I cancel a service?">
    Open the service in **Billing > Subscriptions** and click **Cancel**. Your service continues until the end of the paid period.
  </Accordion>

  <Accordion title="What happens to my data after cancellation?">
    Data is retained for a limited grace period, then removed. Download backups before cancelling.
  </Accordion>
</AccordionGroup>

## Account and access

<AccordionGroup>
  <Accordion title="Can I transfer billing to someone else?">
    Yes. Contact [billing@enrolweb.com](mailto:billing@enrolweb.com) to initiate a billing transfer.
  </Accordion>

  <Accordion title="How do I change my billing email?">
    Update it in **Billing > Billing Details** so invoices and receipts go to the right address.
  </Accordion>
</AccordionGroup>

More questions? Contact [billing@enrolweb.com](mailto:billing@enrolweb.com) or general support at [support@enrolweb.com](mailto:support@enrolweb.com).