> ## Documentation Index
> Fetch the complete documentation index at: https://help.enrolweb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Troubleshooting

> Diagnose and fix common EnrolWeb email issues including delivery failures, sign-in problems, spam filtering, and mail client sync errors.

Most email problems fall into a handful of common categories. This page walks you through diagnosing and fixing the most frequent EnrolWeb email issues so you can get back to work fast.

## Can't send email

<Steps>
  <Step title="Verify SMTP settings">
    Confirm your outgoing server matches EnrolWeb's hostname. Use port 465 (SSL/TLS) or port 587 (STARTTLS).
  </Step>

  <Step title="Check for port blocking">
    Some networks block port 25 or 587. Try port 465, or test from a different network or mobile hotspot.
  </Step>

  <Step title="Review SPF and DKIM">
    Missing or incorrect SPF, DKIM, or DMARC records cause messages to be rejected. See \[Email DNS Records]\(/Business Email & Collaboration/cant-sign-in-2-2-3-2).
  </Step>
</Steps>

## Can't receive email

<Steps>
  <Step title="Check MX records">
    Confirm your MX records point to the correct mail servers. Use an online lookup tool or `dig MX yourdomain.com`.
  </Step>

  <Step title="Check disk quota">
    A full mailbox will bounce new messages. Log in to webmail and delete or archive old messages.
  </Step>

  <Step title="Check spam and filters">
    Look in the junk folder and review any forwarding rules or custom filters that might redirect mail.
  </Step>
</Steps>

## Emails going to spam

<Steps>
  <Step title="Configure SPF">
    Add or update an SPF TXT record authorizing your provider's servers.
  </Step>

  <Step title="Enable DKIM">
    Enable DKIM in your provider's admin console and publish the TXT record in EnrolWeb DNS.
  </Step>

  <Step title="Set up DMARC">
    Start with `p=quarantine` or `p=none` to monitor, then move to `p=reject` once records work.
  </Step>

  <Step title="Protect your sender reputation">
    Avoid bulk or unsolicited mail, keep lists clean, and use a consistent From address.
  </Step>
</Steps>

## Sign-in issues

<Steps>
  <Step title="Reset your password">
    Use the password reset link on the webmail or control panel login page.
  </Step>

  <Step title="Check two-factor authentication">
    Confirm you're entering the current 2FA code. If you lost access to your 2FA method, contact support.
  </Step>

  <Step title="Use app passwords">
    Some clients don't support 2FA prompts. Generate an app-specific password in your provider's admin panel.
  </Step>
</Steps>

## Sync problems

<Steps>
  <Step title="Verify IMAP settings">
    Confirm server, username, port, and security match EnrolWeb's recommendations.
  </Step>

  <Step title="Re-add the account">
    Remove and re-add the account on the affected device to clear stale credentials.
  </Step>

  <Step title="Update your client">
    Older versions of email clients often have TLS or sync bugs. Update to the latest version.
  </Step>
</Steps>

## Quick checks

<CardGroup cols={2}>
  <Card title="Check DNS" icon="globe" href="/Business Email & Collaboration/cant-sign-in-2-2-3-2">
    Verify MX, SPF, DKIM, and DMARC are published correctly.
  </Card>

  <Card title="Check settings" icon="gear">
    Confirm server addresses, ports, and security in your client.
  </Card>

  <Card title="Test with webmail" icon="envelope">
    Log in via webmail to isolate client-specific issues.
  </Card>

  <Card title="Contact support" icon="shield">
    Reach out if self-service steps don't resolve the problem.
  </Card>
</CardGroup>

<Warning>
  If the problem persists, email [support@enrolweb.com](mailto:support@enrolweb.com) with your domain, the affected mailbox, the exact error message, the client or app you're using, and what you've already tried.
</Warning>