> ## Documentation Index
> Fetch the complete documentation index at: https://help.enrolweb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email on Outlook

> Set up your EnrolWeb business email in Microsoft Outlook on desktop with automatic configuration, manual IMAP settings, and troubleshooting tips.

This guide shows you how to add your EnrolWeb business email account to Microsoft Outlook on Windows and Mac. Start with automatic setup; use the manual IMAP/SMTP settings if that fails.

## Add your account automatically

<Steps>
  <Step title="Open Add Account">
    In Outlook, go to **File > Add Account** (Windows) or **Tools > Accounts** (Mac).
  </Step>

  <Step title="Enter your email">
    Type your full EnrolWeb email address and click **Connect**.
  </Step>

  <Step title="Enter your password">
    Enter your mailbox password when prompted, then click **Continue**.
  </Step>

  <Step title="Finish setup">
    Outlook detects settings and connects. Click **Done** and verify your inbox loads.
  </Step>
</Steps>

<Warning>
  If auto-config fails, Outlook shows an error or asks you to enter details manually. Use the manual settings below.
</Warning>

## Manual IMAP and SMTP setup

<Steps>
  <Step title="Choose manual setup">
    In the Add Account dialog, select **Advanced options > Let me set up my account manually** and choose **IMAP**.
  </Step>

  <Step title="Enter incoming (IMAP) server">
    * Server: `imap.enrolweb.com`
    * Port: `993`
    * Encryption: SSL/TLS
    * Username: your full email address
    * Password: your mailbox password
  </Step>

  <Step title="Enter outgoing (SMTP) server">
    * Server: `smtp.enrolweb.com`
    * Port: `465`
    * Encryption: SSL/TLS
    * Use the same username and password for authentication
  </Step>

  <Step title="Test and finish">
    Click **Next**. Outlook tests the connection. Send a test message to confirm both directions work.
  </Step>
</Steps>

## Server settings summary

<CardGroup cols={2}>
  <Card title="IMAP" icon="server">
    imap.enrolweb.com, port 993, SSL/TLS
  </Card>

  <Card title="SMTP" icon="paper-plane">
    smtp.enrolweb.com, port 465, SSL/TLS
  </Card>

  <Card title="POP" icon="inbox">
    pop.enrolweb.com, port 995, SSL/TLS. Only use POP if you need single-device access; IMAP is recommended.
  </Card>

  <Card title="Exchange" icon="building" href="/Business Email & Collaboration/cant-sign-in-2-2-4">
    Use for Microsoft 365 mailboxes. Outlook 2016 and later support auto-config.
  </Card>
</CardGroup>

## Troubleshooting

### Password prompt loop

* Confirm you're using your mailbox password, not your EnrolWeb account password.
* Clear saved Outlook credentials in Windows Credential Manager or Mac Keychain, then restart Outlook.
* If 2FA is enabled, generate and use an app-specific password.

### Cannot connect to server

* Check your internet connection and disable any VPN.
* Verify server names and ports match the settings above.
* Add Outlook to your firewall or antivirus allow list.

### TLS or certificate errors

* Use Outlook 2016 or later.
* Confirm SSL/TLS is selected for both servers.
* Update Windows or macOS security patches.

<Tip>
  Still having trouble? Log in to webmail from a browser to confirm the mailbox itself works, then contact [support@enrolweb.com](mailto:support@enrolweb.com).
</Tip>